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COVENANT PARTNERS FREQUENTLY ASK QUESTIONS     Wednesday, June 27, 2012, 01:45:38

FREQUENTLY ASK QUESTIONS

 

QUESTION

I have paid in Matori Branch Of UBA but I didnt get any SMS OR EMAIL from RCCG but my sister got an SMS confirming her payment, pls let me know why this is so.

 

ANSWER

 Thanks & God less you. Thanks for Joining Rccg Covenant Partner. If you have an ATM card you can pay online. Now that you have gone to UBA branch to make payment if you did not receive an SMS on your phone and email then Redeemed Church is yet to get your pledges. You may have to go to the bank again with your teller & ask that they should update your Convenant Partners Account on RCCG System so that you can receive SMS payment confirmation from the Church. This is very important and if the bank refused and you are yet to get an sms from RCCG SYSTEM kindly scan and email the Bank Teller to us with details of your name, your Partners Access Code and we will investigate the payment and untill we get the fact right we will not update your partners record so it is better YOU DONT GO TO THAT BANK AGAIN to make subsequent payment of your pledges. We have observed that those that go to the bank to pay cash didnt know that they need to go to www.trccg.org first & login into their Covenant Partner Membership Page with their Logon details, and click on Make Payment, then choose PAY AT BANK as their mode of payment since they intend to go to bank to pay cash, then generate an invoice which they will require at any of the banks where you will pay the cash. If you didnt register or generate an invoice, your money may not reach its destination. You can also pay online if you have ATM Cards issued in Nigeria or VISA or MASTERCARD issued outside Nigeria. To login into your membership page go to www.trccg.org and click on Convenant Partner you click on GOT A PARTNER ID where you will enter your Access Code and Password, the system will take you to your membership page where you will see your payment schedule. Please note that from your membership page you can pay your pledges online. For any payment in the bank or at the camp or in the Province we will need proof that we can use to investigate the payment. Kindly scan what you have and send same to us. Pls when making the next payment kindly follow through the procedures on www.trccg.org.

  

QUESTION

I tried to pay severally online but its not going. Pls I want to ask. Can I only make d payment in dollars? I await your kind response.

ANSWER

God is faithful. Pls choose to pay through Zenith bank gateway. Yes you can pay in dollar, pounds and naira depending on which currency you choose for more information pls check Convenant Partners Process & Procedures on www.trccg.org it will explain to you better.

 

QUESTION

I haven't been able to make my payments for Covenant Partners because I don't quite understand how the bank payments work. I live in the UK and would like to know if there's a UK account I can pay into. The account numbers we were given don't have a bank name so I wasn't sure of how to proceed with the payments. I sent the money to Nigeria for someone to pay it into the UBA account that was also given but I was told that UBA doesn't use a sort code so I'm not quite sure if I should go ahead and make the payment without entering the sort code as given.

Please I will like some clarifications on these.

 

ANSWER

Thanks for joining Rccg Covenant Partners. The first step really is to register as a partner at www.trccg.org, then the system will send you your login details which you will use to login into your partners membership page where you can make payment. Please note that all registrations are denominated in Dollars or in Naira if you are planning to pay your pledges online with Cards. Any other currencies will require transfer or going to Rccg listed banks to pay cash. For example you are in UK, pls register and choose Dollar as the currency type. Thereafter login to your membership page then click make payment and click on Zenith Bank, then the  VISA & Mastercard Payment Icons will appear then you can click on either Visa or Mastercard to pay your pledges easily and effortlessly. If you have registered and you have your access code and your password kindly login and do as explained above.

  

QUESTION

When I first registered I choose category 1 which is to pay N100 per month, now I want to change to category 5 what do I need to do?

ANSWER

It is  easy to change from one category to the other kindly login into your membership page through www.trccg.org then click on CONVENANT PARTNER, then click on GOT A PARTNER ID? CLICK HERE, Enter your Partner Access Code and Password, the system will take you to your membership page where you can update your personal details including your pledged category, future payment should be made herein. However where a partner use others to input amount which does not fall within the Daddy GO approved categories for  example where a partner input $25 the partner has to register 3 times by chossing the categories for $10 twice and once for $5 totalling 3 registrations.

  

QUESTION

Greetings in Jesus name. My partner login access code & password in invalid the system is not accepting it.

ANSWER

To retrieve your password it is easy. Kindly go to our Webpage www.trccg.org click on Convenant Partner, From the Covenant Partner’s page you can click on RETRIEVE PASSWORD. The system will tell you to input your Access Code, your email address (those that wrote their pledges on a sheet of paper at the camp, we did not load their emails into our database and if your email is not in our database the system will come up withan error so we have made the email optional, you may input if you are sure, please leave it blank if you are not sure whether your email is in the system or not), input your telephone number that you are sure is in our system (this is optional too), the system will immediately send your login details to either your email address or to your telephone number(s).

 

  

QUESTION

Shalom ! How do I pay my pledges?

 

ANSWER

You can actually pay online. Login to www.trccg.org click on CONVENANT PARTNER, then click on GOT PARTNER ID? LOGIN HERE, then supply your login details like Access code and password the system will display your payment schedule, then click on any month or months pledges you want to pay. You can then choose whether ypu want to pay online with Visa or Mastercard or choose to go to Bank branches whereas you will need to generate an invoice that you will need to take to the banks. It is only when you wanted to pay cash that you go to the rccg convenant partners banks. Pls note that when you go to banks to make cash payment, the banks supposed to post that money into the rccg convenant partners system, therafter the rccg system will send a text to you that rccg church has received your pledges paid at xyz bank. Where you did not receive a text or a mail from rccg acknowledging your payment your pledges may not reach the church and kindly ensure you end text to 08154257146 or email to [email protected] you will certainly be directed on what to do. For more information pls go to www.trccg.org and read Convenant Partner Process & Procedure as well as Frequently Ask Questions

 

QUESTION

I have paid my pledges for the Month of March & for the month of April by dropping it in an offering basket during the Holyghost services in March & April but they are not yet reflecting on my convenant partner schedules. What do?

  

ANSWER

For the one you dropped in the offering basket we will investigate. But now you can pay online. You can actually pay online. Login to www.trccg.org click on CONVENANT PARTNER, then click on GOT PARTNER ID? LOGIN HERE, then supply your login details like Access code and password the system will display your payment schedule, then click on any month or months pledges you want to pay. You can then choose whether you want to pay online with Visa or Mastercard or choose to go to Bank branches in Nigeria whereas you will need to generate an invoice that you will need to take to the banks. It is only when you wanted to pay cash that you go to the rccg convenant partners banks. Pls note that when you go to banks to make cash payment, the banks supposed to post that money into the rccg convenant partners system, therafter the rccg system will send a text to you that rccg church has received your pledges paid at xyz bank. Where you did not receive a text or a mail from rccg acknowledging your payment your pledges may not reach the church and kindly ensure you end text to 08154257146 or email to [email protected] you will certainly be directed on what to do. For more information pls go to www.trccg.org

 

QUESTION

Greetings in His most precious name! Many thanks for this mail! I will do all the needful, as advised. My category is NGN10,000 but they have in that category Usd 50,000 But not in Naira.

 

ANSWER

Thanks for Partnering with Daddy GO. If you want us to change your Category from $50 to N10,000 we will delete your old registeration but you will need to reregister first. If this is your desire please let us know by sending an email to [email protected] giving us your old Access Code, your fullname and amount pledged in dollar before and we shall do the needful. You cannot change from Dollar to Naira or to any other currencies but you can change from one category to the other within the same currency. To re-register pls go to www.trccg.org, click on Convenant Partners & then reregister. Once you conclude the process then you can login and make payment online or generate an invoice to take to any of the partners bank.

 

QUESTION

Good morning sir, sir i want to make  inquiry on what to write on my envelop if am paying at the camp. Is there any registration for covenant partner. I will be gladly waiting for your reply sir.

 

ANSWER

Writing on an envelope is not an acceptable option in this dispensation. According to the letter written to all Provinces from the office of Pastor Odesola the SA to GO the General Overseer want the list of all Convenant Partners and their payment details.

The best way we can get that is to put them on the system which is what we have done.

 

Now go to www.trccg.org click on convenant partner, the registration page will be opened before you if you have not registered then you can fill in your details and then register. After you have registered the system will dipslay your login details to you and also email and sms same to you. Pls login with these details and you will be at your membership page where you can begin to pay online or generate an invoice to take to any branch of the appointed banks to make cash payment.Pls note that if choose to make cash payment at of the bank branches if you didnt get sms and email it means they have pocketed our money and it did not reach the church. For more information pls go to www.trccg.org and read Convenant Partner Process & Procedure as well as Frequently Ask Questions

  

QUESTION

I will like to find out when we are suppose to start making payment is it March or April. Also I need the UBA account so that I can make deposit

 ANSWER

Yes partners payment of pledges commenced in March 2012. You can click on your schedule and even pay on arrears. For more information pls go to www.trccg.org and read Convenant Partner Process & Procedure as well as Frequently Ask Questions.

 

QUESTION

I want to connect this account to my Paypal Account but don't know how. The web is asking for a password and it seems it will only work with VISA. Please let me know if you are able to receive from a Paypal account.

ANSWER

Pls dont use paypal your payment will be lost. Pls choose Zenith bank for international cards and your payment will go through.

  

QUESTION

I have been to branches of UBA and StanbicIBTC for the payment of my pledge and none of them were able to help me. It looks as if most of the staff members don't know about this accounts yet.There is this account I have from the former website. See it below. Account Name: RCCG National Headquarters, Naira Account:  1006803688 Can I pay directly into this account? What is the name of the bank that this account resides in? Also, do you have any GTBank account? It's much easier for me to pay into a GTBank account.

 

ANSWER

Do you have an ATM Card? If yes go ahead and pay online. If no then login with your details generate cash invoice by choosing either uba or stanbicibtc then go to any of their branches then you will be able to pay. The accounts to pay into is right there on the invoice you will generate from your membership page.

 

 

QUESTION

Calvary Greetings to you sir,And i have tried to retrieve the password but still told me that wrote:no such email address exist Please can you help me out please.

ANSWER

When you put down your pledge on a piece of paper you wrote your name, phone number, your pledge amount but no email address . When your details were loaded into the system and because the email field cannot be left blank we have to assume an email address to complete the process of your registration. Since we make use of a system email address you may not be able to reset your login details with a human password which is yours. If you have this type of problem kindly email [email protected] with the following: your access code, your password, your email address, your phone number, and amount pledged. If they are correct we will reset your password for you immediately.

 

QUESTIONS

I am in India please do let me know how i can make the payment of my pledge. God loves you and cares for you Remain blessed and rapturable

 

ANSWER

Have you registered? If No, you will need to register, then you can actually pay online if you have an ATM Card. To register kindly go to www.trccg.org and register, click on COVENANT PARTNER and register. If you have registered and you have your Access Code & Password Given text or email to you, then click on GOT PARTNER ID? LOGIN HERE, then supply your login details like Access code and password the system will display your payment schedule, then click on any month or months pledges you want to pay. You can then choose whether you want to pay online with Visa or Mastercard choose Zenith Bank and with it you can pay with International Cards. For more information pls go to www.trccg.org and read Convenant Partner Process & Procedure as well as Frequently Ask Questions.

QUESTION

Please Sir/Ma, i will like to know if I can pay my pledges by seting up a standing order from my bank or i do monthly or quarterly transfer from my account to your specified account, can you please confirm which way is better I am presently in UK.

 

ANSWER

Calvary greetings? Do you have an ATM card? If yes then you can pay online at once by clicking on your payment schedules once you login into your partners account. We are yet to integrate account transfer option into the Rccg Covenant Partner Application, though you can use transfer option but we may not update your Rccg Covenant Partner’s Account immediately until we get statement of such transactions from the banks and do our reconciliation, it will surely take time. Another option you can use since you are outside the country is to login again and change your currency to dollar equivalent so that you can use your credit or debit card such as visa or mastercard and pay at once or at the frequency you desire. For more information pls go to www.trccg.org and read Convenant Partner Process & Procedure as well as Frequently Ask Questions. 

QUESTION

Pls I could not Log in and how do I make d payment in the back which of d bank thks

 

ANSWER

It is easy pls go to www.trccg.org then click on Covenant Partner then click on Got an ID? Login Here, then login with your login details as shown below:

                       Access Code:  nnnnnn                           ‘n’ can be 0,1.....9

                       Password:       i18Hkp12                         Example

 The system will take you to your Covenant Partners Membership as shown below, then click on Make Payment then you are good to go. If you have an ATM card issued in Nigeria or you are outside Nigeria you can pay with International Credit or Debit cards like Visa or Mastercard whichever you have. If you do not have any of these cards and you want to pay cash, then click on PAY AT BANK to generate and print an invoice which you will take to the bank to complete payment. If you did not go there with your invoice the bank may accept the money from you and they will not update your Rccg Covenant Partner Account and you will not get SMS or email acknowledgement from the church which shows that your pledges has reached the church. For more information pls go to www.trccg.org and read Convenant Partner Process & Procedure as well as Frequently Ask Questions.

 

QUESTIONS

I really want to confirm this mail. i remembered vividly that i chose group five out of all the categories any not group four but it seems there is an error somewhere. kindly treat please. thanks.

 

ANSWER

No problem pls login with details sent to you through www.trccg.org and change to your desired category.

 

QUESTION

I had problem with my printer and i could not print my invoice, can I still go to the bank TO PAY?

 

ANSWER

Yes just copy out your invoice number and your access code and show it to the cashier thats all they will need to update your RCCG Covenant Partners Account. Then you will get an SMS and email after the payment.

 

PASTOR OLUNOIKI OLUGBENGA IT SERVICES